FAQ

We are Revolve Certified. Revolve makes it easier to shop second hand by giving you confidence in the quality of items, and a great shopping experience – saving pocket and planet. This means you can be sure everything we sell has been safety and funcionality checked, giving you peace of mind.

It's simple! Once you have placed your order, email us at reuse@transitionstirling.org.uk with your order number. If you have paid for delivery, we'll organise a time to drop it round to you. If you're picking it up from the Hub, we'll organised a time for you to pop in and get it. Still got questions? Phone us on 01786 633 396

We have a whole range of pre-loved, high quality products you can buy! Here are just some of the things we have to offer: Living room, dining room and bedroom furniture Clothes Toys & games DIY & garden tools Garden furniture A huge range of hand made items from our makers Kitchenware

Yes! We couldn't run without our incredible team of volunteers. Helping on the shop floor, welcoming customers, sorting and safety checking donations, going on deliveries and pickups, and building planters are just a few of the ways you can get involved. If you have a few hours a week to give, get in touch at reuse@transitionstirling.org.uk

If you have old furniture, toys, books, instruments, tech, sports equipment, games or anything else that's still in great condition, consider donating them to the Reuse Hub The best way to know if we can accept something is by sending us a photo through Facebook or Instagram, or by emailing us at reuse@transitionstirling.org.uk

We have a collection point at Lower Polmaise Household Waste Recycling Centre labelled Reuse which is open during the Recycling Centre's hours for anyone wishing to drop off items. You can also bring donations during the Hub's open hours: Wednesday-Saturday | 10am-5pm Sunday | 11am-4pm

It's simple really! Join at Stirling Reuse Hub in person, or online at slot.lend-engine.com/register/ for £9.95 a year and start borrowing.

Everything that is on our website can be borrowed - check the item’s availability on its calendar under its description and book for when you need it. If it's not on our website but you've seen it at Stirling Reuse Hub, ask us about it and we can see what we can do.

If the item breaks then please do get in touch with us as soon as possible, we understand things happen sometimes. There’s a good chance we can repair a lot of the things in the inventory but if we can’t then we will work with you to decide if it was a fault or user error. We want to make things work for everyone.

When an item is returned to us, it’s handled by our staff and volunteers who check it over to make sure everything is still as it should be, and that it has been cleaned properly by the previous borrower. On the odd occasions it isn't, we'll make sure it's ready for the next user.